FAQ

1. Ordering. What are my Options?

1.1 Order on-line
1.2 Three finishing options
1.3 B&W and Sepia images

2. Canvases. What do I need to know?

2.1 Copyright
2.2 Larger and custom sizes


3. I placed my order, what next?

3.1 Order review and contract
3.2 When it will ship
3.3 Shipping
3.4 Ship to someone else
3.5 International shipments
3.6 Rush It Service

4. Policies

4.1 100% money back guarantee
4.2 Return procedures
4.3 Privacy policy
4.4 Security


1.

Ordering. What are my Options?


1.1

Order on-line
To place your order on-line click order your canvas and follow the step by step instructions

1.2


Three finishing options
Thick Gallery Wrap – The canvas is wrapped around a 1½” thick wooden stretcher frame. The image wraps onto the sides for clean modern look, finished and ready-to-hang.

Thin Gallery Wrap – The canvas is wrapped around a ¾” wooden stretcher frame. Customers choose this thinner piece as a lower cost ready-to-hang alternative or if they are planning to custom frame the canvas themselves.

Framed Wrap - We also offer a premium, contemporary black wood frame on any of our canvases. Please leave us a note in the comment field when you checkout to be provided with a quote. Framing is $4-90 depending on the canvas size.


1.3

B&W and Sepia images
Any one of our images is available as a custom printed Black & White or Sepia toned canvas. Please contact us for more information.

2.1

Copyright - All content included on the Site, such as, but not limited to, images, text, graphics, logos, and button icons, is the property of HomeWallDecorations.com or its content suppliers and is protected by United States and international copyright laws. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

2.2

Larger and custom sizes
We can do any size canvas from 8 x 8 to 40 x 72. If ordering a custom size, please select the closest larger size, then in the comments, tell us the custom size you’d like.
 
3.

I placed my order what next?


3.1

Order review and contact
We review every order before processing. If we think something is amiss, our helpful customer service team will call you to discuss your order.

3.2

When it will ship
We usually ship your canvas within 3-4 business days from receipt of your order. Note: If you need your canvas for a special event please contact us. We'll bend over backwards to get it where you need it, when you need it.

3.3

Shipping
All items are carefully wrapped in protective foam and packaged to prevent damage during transit then shipped via FEDEX.

Ground Shipping
East Coast 1-3 days
Midwest 2-4 days
West Coast 3-5 days

S&H Charges to United States to Canada
Ground $14.95 $39.95
Rush It $39.95

Shipping and handling charges are a flat fee per order, regardless of the number or size of canvases.

3.4

Ship to someone else
We prompt you for the shipping and billing address. We will not contact the recipient in any way, shape or form so if it is a surprise, your secret is safe with us.

3.5

International shipments
Shipping to Canada is $39.95 and we cover ALL other duties and taxes. For all other countries, contact us directly and we will let you know the shipping costs based on your country.

3.6

Rush It Service
Any canvas purchase is guaranteed to be delivered in 3 to 5 business days.
 
4.

Policies


4.1

100% money back guarantee
We offer a 100% satisfaction guarantee. If for any reason you're not completely satisfied we will gladly accept a return for exchange or for refund, provided the item is returned within thirty (30) days from date of shipment.

4.2


Return procedures
To return an item, please ship your canvas in its original packaging to:

HomeWallDecorations.com
109 Green St Unit B
Marblehead, MA 01945


4.3

Privacy policy
Your privacy is very important to HomeWallDecorations.com and we are committed to respecting your privacy on this site. In order to provide our services, we will require information (including address and credit card information) regarding our users. We will maintain the confidentiality of information provided in accordance with our Privacy Policy. We may change this policy from time to time, and if we do we will provide notice on this Web site regarding any changes to this policy. We do not share or rent any of our customer information at any time. ever.

4.4

Security
HomeWallDecorations.com utilizes a secure server in all the transactions that hold sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through a SSL protocol that encrypts the information.